PRIVACY POLICY
Last update: August 20th 2026
Welcome to the Eastwest Planning website ("Eastwest Planning," "we," "our," or "us").
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, or use certain features of our website.
This policy is intended to provide clear and transparent information about our personal information practices.
1. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you interact with our website and services, we may collect different types of personal information.
a) Contact Information
We may collect information such as:
- your name;
- your email address;
- your telephone number;
- your mailing address, when necessary;
- any other information you choose to provide to us.
b) Information Provided Through an Inquiry
When you contact us or submit a form through our website, we may collect the information necessary to respond to your request.
This may include the content of your message and any other information you voluntarily choose to provide.
c) Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- your IP address;
- your browser type and version;
- the type of device you use;
- your operating system;
- certain information relating to your connection;
- technical information necessary for the operation and security of the website.
d) Website Usage Information
We may collect certain information about how you use our website, including pages visited, approximate time spent on the website, links used, and how visitors interact with the site.
This information may be used on an individual or aggregated basis to better understand website usage and improve its content and user experience.
2. HOW WE USE YOUR INFORMATION
Personal information collected may be used to:
- respond to your requests and communications;
- communicate with you regarding Eastwest Planning's services;
- provide requested services, where applicable;
- improve our website, content, and functionality;
- maintain the security and proper operation of our systems;
- better understand the needs and interests of website visitors;
- comply with legal and regulatory obligations;
- prevent fraudulent, abusive, or unauthorized activities;
- fulfill any other purpose permitted or required by law.
We limit the use of personal information to the purposes for which it was collected or to other purposes permitted by law.
3. DISCLOSURE OF PERSONAL INFORMATION
Eastwest Planning does not sell or rent your personal information for commercial purposes.
In certain circumstances, your information may be disclosed to third parties when necessary to provide our services, operate our website, or comply with legal obligations.
a) Service Providers
We may use trusted service providers for purposes such as:
- website hosting and maintenance;
- information technology services;
- system security;
- website analytics and improvement;
- electronic communications;
- other services necessary to operate our business.
These service providers may only use the information entrusted to them for the services they provide or as otherwise permitted by applicable requirements.
b) Legal Requirements
We may disclose personal information when required by law or when reasonably necessary to:
- comply with a legal or regulatory obligation;
- respond to a court order or legally authorized request;
- protect our rights or legitimate interests;
- prevent or detect fraud or illegal activity;
- protect the safety of our users, systems, or the public.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to ensure proper operation, improve the browsing experience, and, where applicable, better understand how visitors use the website.
Cookies may be used to:
- remember certain preferences;
- enable certain website features;
- collect website traffic statistics;
- improve website content and performance.
You can generally change your browser settings to block or delete certain cookies. However, disabling certain cookies may affect the operation of some website features.
5. ANALYTICS TOOLS AND THIRD-PARTY SERVICES
We may use technology services provided by third parties to understand how visitors use our website and to improve its functionality.
These services may collect certain technical or statistical information in accordance with their own privacy policies and applicable settings.
When third-party services are used, we take reasonable steps to ensure that their handling of personal information complies with applicable requirements.
6. SECURITY OF YOUR INFORMATION
Eastwest Planning implements reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use, modification, or disclosure.
Despite these measures, no electronic transmission or storage system can be guaranteed to be completely secure.
We therefore recommend that you avoid submitting particularly sensitive information through a website form unless specifically requested or unless a secure method of transmission has been provided.
7. RETENTION OF INFORMATION
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or for any period required or permitted by applicable law.
When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it in accordance with applicable requirements.
8. YOUR RIGHTS
Subject to applicable laws, including Quebec privacy legislation, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- withdraw your consent where processing is based on consent;
- request information about how your personal information is collected and used;
- exercise any other rights provided by applicable law.
To exercise your rights or obtain additional information about our personal information practices, please contact us using the information provided below.
9. MARKETING COMMUNICATIONS
When you provide us with your contact information, we may communicate with you to respond to your inquiries or, where permitted by law, provide information regarding our services.
Marketing or promotional communications will be sent in accordance with applicable laws.
You may request to stop receiving marketing communications by following the unsubscribe instructions included in the communication or by contacting us directly.
Withdrawing your consent to receive marketing communications does not prevent us from sending communications that are necessary to provide a service or respond to a request.
10. INFORMATION PROVIDED ABOUT OTHER INDIVIDUALS
If you voluntarily provide us with personal information about another individual, you are responsible for ensuring that you have the necessary authorization to provide that information to us.
We may process such information in accordance with the purposes for which it was provided and applicable legal requirements.
11. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties.
Eastwest Planning is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
12. CHANGES TO THIS PRIVACY POLICY
Eastwest Planning may update this Privacy Policy when necessary to reflect changes in our practices, services, website, or applicable legal requirements.
Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.
We recommend reviewing this page periodically to stay informed of any changes.
13. PRIVACY OFFICER
Eastwest Planning has designated a person responsible for the protection of personal information in accordance with applicable requirements.
For any questions, access requests, correction requests, or concerns regarding the protection of your personal information, please contact this person using the information provided below.
14. CONTACT US
For questions regarding this Privacy Policy, our personal information practices, or to exercise your privacy rights, please contact Eastwest Planning:
Eastwest Planning
Email: info@eastwestplanning.com - Web: eastwestplanning.com